7.1. The Customer has the option to notify to COTY his will to return any Products ordered on the Website within 14 days from the date of delivery.

7.2. The Customer has to contact by email COTY Customer service ( to receive the withdrawal form. The Customer has to repack the products returned in their original packaging and conditions and enclose the return receipt to the parcel.

7.3. The Customer has to return the Products within 14 days from the date of notification to COTY. Products must be returned in their original condition and packaging, accompanied of the completed withdrawal form to the address indicated in Clause 7.2. The Customer must take all reasonable care to ensure that the Products are not damaged in the meantime or in transit.

7.4. If the above-mentioned conditions are fulfilled, COTY will reimburse the Customer within 14 days after receiving the Customer’s notification concerning his will to return the Product(s). The reimbursement will be withheld until the returned Product(s) are received by COTY. The delivery costs will be refunded only in the case where the Customer returns the totality of the Order.